PEER 1 Hosting Fact Sheet

Background

• Started in 1999 in Vancouver, British Columbia, Canada
• Over 350 Employees in 13 Cities Across Europe and North America
• Over 10,000 Customers and 20,000 Dedicated Servers
• 17 State-of-the-Art Data Centers and 9 Colocation Facilities Across Europe and North America
• Full Solution Provider - Managed Hosting, Colocation, and Network Services
• ServerBeach, a PEER 1 Subsidiary Specializes in Dedicated Hosting
• Publicly Traded on the Toronto Stock Exchange, Ticker Symbol:  PIX

Recognition

• Profit Magazine - Top 10 Fastest Growing Company
• HostReview - Top 10 Best Dedicated Server Package
• HostReview - Top 10 Managed Hosting
• HostReview - Top 10 Fastest Growing Company
• HostReview - Top 10 Best Colocation Hosting
• Web Host Directory - No. 1 Dedicated Servers Provider
• Vancouver Sun - BusinessBC Top 100 Fastest Growing and Strongest Companies
• Business in Vancouver Magazine - BC's 50 Fastest Growing Companies
• Telly, Communicator, IAC, and W3 Awards for Excellence in Web Video Commercials

Supported Operating Systems

• Microsoft® Windows
• Red Hat® Enterprise Linux
• Operating System Installation and Testing
• Full Root-Level Access for Customers

Network Services

• 100% Network Uptime SLA
• Content Delivery Network (CDN)
• CDN Control Panel
• Multiple Tier 1 Upstream Providers
• Redundant Architecture - Access Layer to Backbone
• Strategic Peering Relationships
• 100% Guaranteed Uninterrupted Transit to the Internet
• 21 Network Points-of-Presence (POPs)
• Over 500 Public and Private Peering Agreements
• Over 1,000 Peering Sessions in North America and Europe
• Aggressive By-The-Second Network Monitoring of our SuperNetwork™
• Global NOC with Network Experts
• 10 Gigabit Worldwide Backbone
• Redundant, Free DNS Services
• Multi-Vendor Network Architecture
• Best-in-Breed Juniper®, Cisco® and Brocade® Hardware
• Minimal Latency and No Single Point of Failure
• Gigabit and 10 Gigabit Uplinks
• Load Balancing
• DNS Administration Interface

Company Certifications

• SAS 70 Type II Certified
• CICA 5970 Certified
• Safe Harbor® Certified
• The Green Grid Member
• Microsoft® Gold Certified Partner
• Red Hat® Advanced Hosting Partner

Employee Certifications

• MCP
• MCT
• MCSE
• MCDBA
• RHCT
• RHCE
• CCNA
• CCNP
• CISSP
• A+

Customer Support Services

• Personal Account Manager
• Personal Technical Account Manager (TAM) *
• Personal Solutions Engineer
• 1-Hour Hardware Replacement
• 24x7x365 FirstCall Support™ via Phone or Web
• 24x7x365 Data Center Operations
• Online Customer Portal
• Online Business Resource Center
• Business Development Specialist
• Month-to-Month Contracts
• Service Level Agreements
• Online Ticketing System

Security Services

• Managed Firewalls
• Managed VPN
• Vulnerability Scan
• Optional Security Audits
• Security Consultation Services
• Proactive Critical Patching
• Server Anti-Virus Installation
• Vulnerability Scan Consultation by Security Engineer
• 128-bit SSL Certificates
• Managed DDoS Shield
• Intrusion Detection (IDS)

Monitoring Services

• Proactive Response to Monitoring Events
• SmartMonitoring™
• Application Monitoring
• Infrastructure Testing
• Port and Network Device Monitoring
• Service Monitoring

Backup, Data Management and DR Services

• SAN Managed Backup
• Fibre Attached Storage
• Database Admininstration Services
• Centralized Data Management
• IBM Tivoli® Storage Management Solution (TSM)
• Cristie Tivoli Bare-Metal Recovery (TBMR)
• Disk-to-Disk Backups
• Incremental Forever Backups
• Encrypted and Compressed Backups

Reporting Services

• Online Ticketing
• Bandwidth Billing and Monitoring
• SmartMonitoring Reporting

Deployment and Scaling Services

• Burstable Bandwidth
• 30-Minute Guided Tour
• Server Hardware Procurement and Deployment
• Custom Implementation Services
• Complex System Planning
• System Architecture Design

Server and Device Administration

• Customized Specifications
• System Installation and Testing
• Support Packages for All Levels of Admin Knowledge

Data Center Features

• 17 State-of-the-Art Data Center
• Diesel Generator Power Backup
• Battery Power Backup with UPS
• Fully Redundant HVAC Systems
• Biometric Handscan Access Control
• Monitored Closed Circuit TV
• 24x7x365 On-Site Security Personnel
• Military-Grade Pass Card Access
• Regulated Climate Control with Full Particle Filtering and Humidity Control