PEER 1 Hosting Fact Sheet

Background

  • Started in 1999 in Vancouver, British Columbia, Canada
  • Over 500 employees in 14 cities across Europe and North America
  • Over 13,000 customers and 20,000 dedicated servers
  • 19 state-of-the-art datacenters and 10 colocation facilities across Europe and North America
  • Full solution provider offering Managed Hosting, Dedicated Hosting, Colocation, Cloud Hosting and Network Services
  • ServerBeach, a division of PEER 1 Hosting, specializes in dedicated servers
  • Zunicore, a division of PEER 1 Hosting, specializes in public cloud hosting
  • Publicly traded on the Toronto Stock Exchange, ticker symbol PIX

Recognition

  • Achievers  — 50 Most Engaged Workplaces™ 2012
  • Great Place to Work® — 2012 Best Workplace UK
  • Branham 300 — Top 10 xSP Canadian Companies 2012
  • BCBusiness Magazine  — Top 100 Biggest Companies in BC 2012
  • BCTIA Technology Impact Awards — 2010 Company of the Year
  • Profit Magazine — Top 10 Fastest Growing Company
  • HostReview — Top 10 Best Dedicated Server Package
  • HostReview — Top 10 Managed Hosting
  • HostReview — Top 10 Fastest Growing Company
  • HostReview — Top 10 Best Colocation Hosting
  • Web Host Directory — No 1 Dedicated Servers Provider
  • Vancouver Sun — BusinessBC Top 100 Fastest Growing and Strongest Companies
  • Business in Vancouver Magazine — BC's 50 Fastest Growing Companies
  • Telly, Communicator, IAC and W3 Awards for Excellence in Web Video Commercials

Supported Operating Systems

  • Microsoft® Windows®
  • Red Hat® Enterprise Linux
  • Operating system installation and testing
  • Full root-level access for customers

Network Services

  • Zero Network Downtime Service Level Agreement (SLA)
  • Content Delivery Network (CDN)
  • CDN control panel
  • Multiple Tier 1 upstream providers
  • Redundant architecture - access layer to backbone
  • Strategic peering relationships
  • 100% guaranteed uninterrupted transit to the Internet
  • 21 network points of presence (PoPs)
  • Over 500 public and private peering agreements
  • Over 1,000 peering sessions in North America and Europe
  • Aggressive, by-the-second network monitoring of our FastFiber Network™
  • Global Network Operations Center (NOC) with network experts
  • 10Gbps worldwide backbone
  • Redundant, free domain name system (DNS) services
  • Multi-vendor network architecture
  • Best-in-breed Juniper®, Cisco® and Brocade® hardware
  • Minimal latency and no single point of failure
  • Gigabit and 10 gigabit uplinks
  • Load Balancing
  • DNS administration interface

Company Certifications

  • SSAE 16 Type II certified
  • CSAE 3416 certified
  • PCI Data Security Standard (PCI DSS)
  • Safeharbor® certified
  • The Green Grid member
  • Microsoft® Gold Certified Partner
  • Magento® Platinum Partner
  • Red Hat® Advanced Hosting Partner

Employee Certifications

  • MCP
  • MCT
  • MCSE
  • MCDBA
  • RHCT
  • RHCE
  • CCNA
  • CCNP
  • CISSP
  • A+

Customer Support Services

  • Personal Account Manager
  • Personal Technical Account Manager (TAM) *
  • Personal Solutions Engineer
  • 1-hour Hardware Replacement Guarantee
  • 24x7x365 FirstCall Promise™ via telephone or web
  • 24x7x365 datacenter operations
  • Personal Account Manager
  • Personal Technical Account Manager (TAM) *
  • 1-hour Hardware Replacement Guarantee
  • 24x7x365 FirstCall Promise™ via telephone or web
  • 24x7x365 datacenter operations

Security Services

  • Managed Firewalls
  • Managed Virtual Private Network (VPN)
  • PCI Data Security Standard (PCI DSS)
  • Vulnerability Scan
  • Optional security audits
  • Security Consultation Services
  • Proactive critical patching
  • Server antivirus installation
  • Vulnerability Scan Consultation by Security Engineer
  • 128-bit Secure Socket Layer (SSL) Certificates
  • Managed Distributed Denial of Service (DDoS) Shield
  • Intrusion Detection System (IDS)

Monitoring Services

  • Proactive response to monitoring events
  • SmartMonitoring™
  • Application Monitoring
  • Infrastructure Testing
  • Port and Network Device Monitoring
  • Service Monitoring

Backup, Data Management and Data Recovery Services

  • Storage Area Network (SAN) Managed Backup
  • Fiber Attached Storage
  • Database Administration Services
  • Centralized Data Management
  • IBM® Tivoli® Storage Management Solution (TSM)
  • Bare-Metal Recovery
  • Disk-to-disk Backups
  • Incremental Forever Backups
  • Encrypted and Compressed Backups

Reporting Services

  • Online ticketing
  • Bandwidth billing and monitoring
  • SmartMonitoring™ reporting

Deployment and Scaling Services

  • Burstable bandwidth
  • 30-minute guided tour
  • Server hardware procurement and deployment
  • Custom implementation services
  • Complex system planning
  • System architecture design

Server and Device Administration

  • Customised specifications
  • System installation and testing
  • Support packages for all levels of admin knowledge

Datacenter Features

  • 19 state-of-the-art datacenters
  • Diesel generator power backup
  • Battery power backup with uninterruptible power supplies (UPS)
  • Fully redundant heating, ventilation and air conditioning (HVAC) systems
  • Biometric handscan access control
  • Monitored closed circuit TV
  • 24x7x365 onsite security personnel
  • Military-grade pass card access
  • Regulated climate control with full particle filtering and humidity control