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Topic » Co-location FAQs

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There were 25 articles found under this topic:

Can I connect my cabinets?
If you have multiple cabinets within a PEER 1 facility, we can install a cross-connect to link your spaces together. Please note that an installation fee will apply.For more information, please contact your Client Relations Manager.
Can I get Frontpage on my Plesk 8.2 Linux server? (Managed)
Microsoft has marked Frontpage as EOL (End of Life), which means their future products will not support Frontpage. This in turn has caused other new products to be released without Frontpage support. Plesk is one of these products. The last version of Plesk that PEER 1 supports and that has Fron ...
Can I store my equipment at PEER 1?
PEER 1 would be happy to receive your shipment if it is being couriered to our facilities in advance of your installation. Please ensure that all fees are paid prior to the shipment reaching PEER 1, as we will have to refuse any shipment with fees owing.We can store your equipment for a few days ...
Can PEER 1 pack my equipment for shipping?
We recommend you hire a packing company for your packing and shipping needs, as PEER 1 is not an expert in that field. In some instances we will permit our staff to pack equipment ,however PEER 1 cannot accept any liability for equipment damaged at any time during this process, including transit ...
Do I have 24/7 access?
Yes. All clients of PEER 1 in good standing are able to access the facility 24/7/365. If you have encountered an issue with access, please call your Client Relations Manager for assistance.
Do you charge for IPs?
PEER 1 provides IPs at no charge. We do require an IP justification for any IPs totalling 64 or more.To request IPs, please log on to our Mercury portal (mercury.peer1.com)For assistance, please contact your Client Relations Manager.
How are power circuits calculated? Why can't I use the full 20 amps?
Electrical rules state that any circuit can be used up to 80% of it's rated amount. For example, if you have a 20 amp circuit, the safe zone of useable power is 16 amps. Using any more than this could cause you to trip and lose power to your equipment.If you require additional power, please cont ...
How can I get SpamAssassin to filter more spam server-wide? (Managed)
With SpamAssassin (SA), it's important to note that there are server wide settings and there are settings for individual mailboxes. Server wide settings are simple enough to get to. Log in using the plesk interface and from the navigation column, select server and then select the spamassassin ...
How do I cancel my contract?
At PEER 1, we understand that sometimes life doesn’t go the way you expected. If you need to cancel your contract, please contact your Client Relations Manager to discuss your options.
How do I contact the Network Operations Center (NOC)?
The Network Operations Center (NOC) is available 24/7/365. Please call 1.866.484.2588. If you are local to Vancouver, you can call 604.484.2588. You can also email the NOC at support@peer1.com
How do I get my access card?
Your Client Relations Manager will coordinate the receipt of your access cards and keys. If you need to pick them up after business hours, we will make arrangements with our NOC or datacenter technicians, or with building security. Please ensure you bring picture ID.
How do I monitor my Miami based server bandwidth? (Managed) How do I read the chart?
In order to view bandwidth charts for servers located in our Miami (MIA) datacenter you may go to the website http://mymanagedhosting.com and login using your account ID and secret word. Your account ID can be found either on our support site: dhsupport.peer1.com or on your monthly invoice. Onc ...
How do I monitor my traffic?
PEER 1 developed a user-friendly customer portal called Mercury. Please log on to mercury.peer1.com to get started. If you do not have a log in or have forgotten your information, please contact your Client Relations Manager for assistance. Your Client Relations Manager can also provide you wit ...
How do I request IPs?
Please log on to our Mercury portal (mercury.peer1.com) to request this information. If you do not have a log in, or have forgotten yours, please contact your Client Relations Manager for assistance.
How do I request remote hands?
PEER 1 technicians are available to provide remote hands services when you can’t make it to the datacenter. Give our 24/7 NOC a call at 1.866.484.2588 and we can dispatch technicians to your cabinet. Please be advised that response times may vary by location and charges may apply. Due to ...
How do I update my contact information?
Please log on to our Mercury portal (mercury.peer1.com) to make these changes to your account. If you do not have a log in, or have forgotten yours, please contact your Client Relations Manager for assistance.
How does your invoicing work? (Colocation)
PEER 1 invoices at the beginning of each month for co-location and bandwidth charges. All excess traffic over and above your bandwidth commitment level will be invoiced in arrears. Payments are due by the 15th of each month. For your convenience, we accept payments made by cheque, Visa, Masterc ...
What do I do if I am under a Ddos attack?
What to do if you are under a Ddos attack: Please call PEER 1’s Network Operations Centre at 1.866.484.2588 right away. Our Network Analysts can act immediately to null route your IP and work to reduce the severity of the attack.
What is your AUP policy? (Acceptable Use Policy)
Please follow this link to read about our Acceptable Use Policy. http://www.peer1.com/aboutus/terms.php
What services do you offer in your locations?
Atlanta: Managed Hosting Fremont: Managed Hosting Los Angeles: ServerBeach, Colocation Miami: Managed Hosting, Colocation Montreal: Colocation New York: Colocation San Antonio: ServerBeach San Jose: Colocation Seattle: Colocation Herndon: ServerBeach Toronto: Colocation Vancouver: Co ...