PEER 1 Hosting Fact Sheet

Background

• Started in 1999 in Vancouver, British Columbia, Canada
• Over 500 employees in 14 cities across Europe and North America
• Over 13,000 customers and 20,000 dedicated servers
• 19 state-of-the-art datacenters and 10 colocation facilities across Europe and North America
• Full solution provider offering Managed Hosting, Dedicated Hosting, Colocation, Cloud Hosting and Network Services
• ServerBeach, a division of PEER 1 Hosting, specializes in dedicated servers
• Zunicore, a division of PEER 1 Hosting, specializes in public cloud hosting
• Publicly traded on the Toronto Stock Exchange, ticker symbol PIX

Recognition

• Achievers  — 50 Most Engaged Workplaces™ 2012
• Great Place to Work® — 2012 Best Workplace UK
• Branham 300 — Top 10 xSP Canadian Companies 2012
• BCBusiness Magazine  — Top 100 Biggest Companies in BC 2012
• BCTIA Technology Impact Awards — 2010 Company of the Year
• Profit Magazine — Top 10 Fastest Growing Company
• HostReview — Top 10 Best Dedicated Server Package
• HostReview — Top 10 Managed Hosting
• HostReview — Top 10 Fastest Growing Company
• HostReview — Top 10 Best Colocation Hosting
• Web Host Directory — No 1 Dedicated Servers Provider
• Vancouver Sun — BusinessBC Top 100 Fastest Growing and Strongest Companies
• Business in Vancouver Magazine — BC's 50 Fastest Growing Companies
• Telly, Communicator, IAC and W3 Awards for Excellence in Web Video Commercials

Supported Operating Systems

• Microsoft^® Windows^®
• Red Hat^® Enterprise Linux
• Operating system installation and testing
• Full root-level access for customers

Network Services

• Zero Network Downtime Service Level Agreement (SLA)
• Content Delivery Network (CDN)
• CDN control panel
• Multiple Tier 1 upstream providers
• Redundant architecture - access layer to backbone
• Strategic peering relationships
• 100% guaranteed uninterrupted transit to the Internet
• 21 network points of presence (PoPs)
• Over 500 public and private peering agreements
• Over 1,000 peering sessions in North America and Europe
• Aggressive, by-the-second network monitoring of our FastFiber Network™
• Global Network Operations Center (NOC) with network experts
• 10Gbps worldwide backbone
• Redundant, free domain name system (DNS) services
• Multi-vendor network architecture
• Best-in-breed Juniper^®, Cisco^® and Brocade^® hardware
• Minimal latency and no single point of failure
• Gigabit and 10 gigabit uplinks
• Load Balancing
• DNS administration interface

Company Certifications

• SSAE 16 Type II certified
• CSAE 3416 certified
• PCI Data Security Standard (PCI DSS)
• Safeharbor^® certified
• The Green Grid member
• Microsoft^® Gold Certified Partner
• Magento^® Platinum Partner
• Red Hat^® Advanced Hosting Partner

Employee Certifications

• MCP
• MCT
• MCSE
• MCDBA
• RHCT
• RHCE
• CCNA
• CCNP
• CISSP
• A+

Customer Support Services

• Personal Account Manager
• Personal Technical Account Manager (TAM) *
• Personal Solutions Engineer
• 1-hour Hardware Replacement Guarantee
• 24x7x365 FirstCall Promise™ via telephone or web
• 24x7x365 datacenter operations
• Personal Account Manager
• Personal Technical Account Manager (TAM) *
• 1-hour Hardware Replacement Guarantee
• 24x7x365 FirstCall Promise™ via telephone or web
• 24x7x365 datacenter operations

Security Services

• Managed Firewalls
• Managed Virtual Private Network (VPN)
• PCI Data Security Standard (PCI DSS)
• Vulnerability Scan
• Optional security audits
• Security Consultation Services
• Proactive critical patching
• Server antivirus installation
• Vulnerability Scan Consultation by Security Engineer
• 128-bit Secure Socket Layer (SSL) Certificates
• Managed Distributed Denial of Service (DDoS) Shield
• Intrusion Detection System (IDS)

Monitoring Services

• Proactive response to monitoring events
• SmartMonitoring™
• Application Monitoring
• Infrastructure Testing
• Port and Network Device Monitoring
• Service Monitoring

Backup, Data Management and Data Recovery Services

• Storage Area Network (SAN) Managed Backup
• Fiber Attached Storage
• Database Administration Services
• Centralized Data Management
• IBM^® Tivoli^® Storage Management Solution (TSM)
• Bare-Metal Recovery
• Disk-to-disk Backups
• Incremental Forever Backups
• Encrypted and Compressed Backups

Reporting Services

• Online ticketing
• Bandwidth billing and monitoring
• SmartMonitoring™ reporting

Deployment and Scaling Services

• Burstable bandwidth
• 30-minute guided tour
• Server hardware procurement and deployment
• Custom implementation services
• Complex system planning
• System architecture design

Server and Device Administration

• Customised specifications
• System installation and testing
• Support packages for all levels of admin knowledge

Datacenter Features

• 19 state-of-the-art datacenters
• Diesel generator power backup
• Battery power backup with uninterruptible power supplies (UPS)
• Fully redundant heating, ventilation and air conditioning (HVAC) systems
• Biometric handscan access control
• Monitored closed circuit TV
• 24x7x365 onsite security personnel
• Military-grade pass card access
• Regulated climate control with full particle filtering and humidity control