Sales Solutions Engineer

Sales | Miami, FL, United States - Full-Time

What’s PEER 1’s reason for being?
We’re here to make the Internet work better by creating the most human experience on the web. Sound ambitious? Yeah, we did that on purpose. We allow our customers to focus on the possibilities of the Internet, not the problems – whether they are a kid working out of a garage or a global conglomerate. We do this by offering hosting services in the 21 world-class datacenters we have planted all over North America and Europe. Oh, and we should probably mention that we run them all on our very own backbone.

We’ve been rapidly growing ever since two maverick minds had a chance meeting in a Vancouver elevator and decided to found the company back in 1999. But don’t assume that our growth path was blazed without challenges. Challenges are why we, and hopefully you, walk into work every day, roll up our sleeves and start creating answers to the dilemmas businesses face on the Internet. If this sounds like something you’re game for, keep on reading.

Overview

The Sales Engineer will manage the sale of Peer 1 Managed Hosting prodcuts to prospects that call or email with requests for more information. This position requires a willingness to dream big and measure yourself against the best. Not just sales, but in all that you do. Be prepared for a career that doesn’t feel like work – no matter how long and hard you are actually working.
 
Responsibilities

• Conference with customers to ascertain information to evaluate/qualify specific needs and budgets
• Assist Sales Rep in setting accurate customer expectations through class and individual training
• Provide preliminary solution and logical diagrams based on customers needs
• First line of Support for the Sales Team
• Provide the Sales team with training on product additions and/or changes (with product management)
• Communicate solution issues with Sales Rep and customer
• Write technical papers on existing products for reference
• Provide assistance to marketing team in putting together information on the company website
• Work closely with Product Management for pricing and product changes/enhancements
• Depending on complexity of solution pricing may be given to Sales Rep
•  Standard Solution- Standard Pricing
•  Non Standard Solution- Budgetary estimates are provided.
• Communicate Status of customer builds with Provisioning Team
• Communicate any customer solution discrepancies with the appropriate departments
• Leverage relationships within the organization to solve technical hurdles and foster awareness of our products and solutions
• Escalate urgent issues that require immediate attention
• Create and implement sales processes and policies
• Provide updates/reports to upper management
• Assist in the day-to-day management of the sales team
• Participate in meetings and prepare training materials for product launches

 
Roles and Responsibilities with Customer

• Conference with customers to ascertain information to evaluate/qualify customers’ specific needs and budgets
• Explain PEER 1’s offering of products and services and how they fit the customer’s needs
• Assist Sales Team in setting accurate customer expectations
• Provide customer with a preliminary Logical Design of a possible solution
• Support customer’s follow up questions in sales process
• Communicate Status of Customer’s implementation
• Communicate customer’s pre and post production issues with the appropriate departments as needed
• Provide ongoing consultation to customers for upgrade and scaling options
• Provide walkthrough tour of the facilities as requested

 
Roles and Responsibilities with Other Departments

• Have pre-sales questions answered by the appropriate departments as needed
• Validate unusual/complex solutions with the appropriate departments as needed
• Co-ordinate tasks (such as customer migrations/upgrades) with the appropriate departments as necessary
• Communicate design issues with the appropriate departments as needed
• Identify gaps and common requests for product to Product Management
• Work with other departments in the development of processes and procedures to be followed by the sales team
• Provide information on sales processes to other departments as requested
• Serve as the liaison between Sales and other departments

 
Position Requirements Education/Experience

• Minimum experience 3 years in an Internet technology field
• Experience with Operating Systems (Windows and Linux)
• Knowledge of server hardware components
• Knowledge of Internet Security and Networking concepts
• Certification in one of the following areas: Microsoft/RedHat/Network/A+
• Great communication, written and oral skills
• Self-motivated, ambitious and goal-oriented
• Effective listening skills
• Business acumen
• Ability to work well with team members
• Management/Leadership skills a plus

Apply

• Please click on the ‘Apply’ button below to submit your cover letter and resume
• Closing Date: We are committed to hiring the best people for our PEER team, therefore this position will remain open until we find the right fit! Be sure to apply right away, we don’t want to miss the opportunity to meet our next superstar. 
   
   
   
   
   

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