Infrastructure for Innovation
Tuesday, July 6th, 2010A difficult economy is impacting IT investments, but advanced communications infrastructures bring opportunities for innovation and cost savings.
IT leaders understand the need to drive business value by leveraging voice, data and network infrastructures. They know that advanced communications services are the backbone of effective customer experiences, providing businesses with quick, efficient and cost-effective ways to reach out and respond to clients and prospects. In that and many other respects, these services contribute to exactly what the business wants in these challenging economic times—lower operating costs, higher revenue, and effective and rapid delivery of new offerings to the market.
Faced with declining funds to invest in these services in a down economy, CIOs must provide their C-level peers with compelling arguments to build new “infrastructures for innovation.” Companies that are still investing see enabling convergence, increasing scalability, and expanding application and information access as efforts that are both vital to opening new frontiers for the business and doing away with the unnecessary costs of legacy environments.
Where Opportunity Lies
Fortunately, both business and IT executives acknowledge that more sophisticated infrastructures bring opportunities for innovation, cost savings and productivity improvements. In a recent survey conducted by IDG Research Services and Fortune Custom Publishing, nearly nine out of ten senior IT and business executives say that data, voice and network services can be leveraged to drive innovation, and they cite facilitating remote access to critical applications and speeding up customer service among the top advances these services enable. Both sets of respondents believe that companies that continue to invest in data, voice and network services during slow economic times will gain important benefits, such as improved efficiencies and reduced costs, and better collaboration.
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Infrastructures for Innovation white paper.

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