Many are familiar with PEER 1’s hosting services – Dedicated Hosting, Managed Hosting, and Colocation. But many are not as aware about some of the key advantages of using us.

Service First

We are a service-first driven company. Period. We measure how well we are serving our customers through a Net Promoter Score (NPS), which was developed by Fred Reichheld and popularized through his book The Ultimate Question. NPS has since been used by leading organizations all over as the standard for measuring and improving customer loyalty. PEER 1 improved its NPS to 30, a 76% over last year, which we are very proud of but not satisfied. Our goal is to improve our NPS each year, and eventually reach the top 10 percentile of NPS of any industry worldwide. With our FirstCall Support™ promise, we do everything we can to resolve your issues on your first call by deploying only level 2 and level 3 system administrators with the knowledge and expertise to expedite a resolution. We also have many certified Windows and Linux experts on staff to give you top-level technical support.

Wholly-owned and Operated Network Backbone

We are one of very few providers who own and operate its network infrastructure. Our high performance network, called the SuperNetwork™, spans over 13,000 miles of fiber, connecting all of our 16 data centers across North America and Europe. We also have over 500 peering relationships with some of the largest exchanges in the world, including PAIX, AMS-IX, and LINX. Because we own and run our network, we are able to deliver greater uptime performance, minimize latency, mitigate DDoS attacks, and respond quickly with an on-premise 24×7x365 Network Operation Center (NOC). Our geographical diversity also provides unique disaster recovery opportunities and strategic hosting designs.

Choice of Data Center

Not only can you choose from any of 8 cities for Colocation, but if you need Dedicated Hosting through our division ServerBeach, you can also choose to host your server(s) in either Los Angeles CA, San Antonio TX, or Herndon VA. This lets you have even more control over your hosting experience and ensure you can be geographically close to the majority of your customers for better website and web application performance.

Choice Of Hosting

Yes, we offer Managed Hosting, Dedicated Hosting, and Colocation. But, the real value in offering these different forms of hosting is that you can easily migrate from your dedicated server to a Managed Hosting solution as your needs become greater, or combine any or all into your hosting solution as needed without having to use different hosting providers. This opens up a whole bunch of new opportunities to save money, realize synergies, and simplify your billing and account management. Use a Dedicated Hosting server for your dev environment and a Managed Hosting server for production. Or, colocate your servers on the west coast while using a Dedicated Hosting server on the east coast for disaster recovery, mirroring and backup. Many possibilities to give you the right solution.

If you’re interested in use multiple forms of hosting to your advantage, we have Solutions Engineers on staff to help you design it. Just ask.

This entry was posted on Tuesday, June 30th, 2009 at 12:48 pm and is filed under PEER 1. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.