Today, PEER 1 officially launched FirstCall Support™, a guarantee to address customer questions and resolve issues within their first call to PEER 1. The company soft launched FirstCall Support™ back in November 2008 for our Managed Hosting customers. The goal is is getting any technical issues resolved as quickly and efficiently as possible for customers, so that they can focus on what’s most important, running their business.
Also, you may have noticed that PEER 1 recently updated its web site look and feel. The new layout is designed to be more user-friendly and to clearly distinguish between all three lines of PEER 1’s IT hosting solutions: Managed Hosting, Dedicated Hosting (through SeverBeach), and Co-location. It also integrates more closely with the ServerBeach web site, including tabbed browsing between the two. The ServerBeach site is also currently going through a re-design, so you’ll be seeing a new look there very shortly.
Click here to read the official PEER 1 annoucement.
